Physicians

  • The Two Key Drivers Of A Physician’s Practice

    The Two Key Drivers Of A Physician’s Practice

    It’s an oversimplification to suggest that a physician’s practice could come down to two key drivers, and yet without focusing on these key drivers all of them would struggle to keep their doors open. The key drivers are work-flow and cash-flow. They impact everything, and just about every physician is aware […]

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  • Aligning Physicians and Healthcare Systems Through Choice Architecture

    Aligning Physicians and Healthcare Systems Through Choice Architecture

    The clinical practice change we implemented was supposed to be easy.  It was a simplified version of an Enhanced Recovery After Surgery (ERAS) program for patients undergoing bowel surgery. It was implemented in 18 hospitals and involved over 100 surgeons. Two key process steps were identified and tracked. They were early ambulation (patients […]

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  • How To Use Imperfect Data

    How To Use Imperfect Data

    George Box, the statistician, once quipped that “All models are wrong, but some are useful“.  The same could be said of data, in that all data is imperfect, but some data can be useful.  When working with data there is a tendency to either completely ignore the data as irrelevant, […]

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  • How To Complain So That Others Will Listen

    How To Complain So That Others Will Listen

    “Don’t waste too much time with this one Terry.  It’s just another doctor with nothing better to do than complain.”  This was the advice I received, along with a long list of forwarded emails that found its final resting spot in my Inbox.  It was a complaint regarding a recent change […]

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